Refund policy

We want you to feel confident trying StrandVeil. That’s why your purchase is covered by our 60-Day Money-Back Guarantee.

You have 60 days from the date your order is delivered to contact us if you are not satisfied with your purchase.

To request a refund, please contact us at contact@strandveil.com with your order number and the email address used to place your order.

Please do not send your order back without contacting us first.

In many cases, we do not require the product to be physically returned. If a return is required for your particular order, our customer support team will provide you with the appropriate return instructions after reviewing your request.

Products sent to an address without prior authorization may not be received or processed.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives.

If your product is damaged, defective, or you received the wrong item, contact us as soon as possible at contact@strandveil.com.

Please include your order number and, when possible, photographs showing the issue so we can evaluate the problem and make it right.

Depending on the circumstances, we may offer a replacement or refund.

Personal-Care Products

For hygiene and safety reasons, opened or used personal-care products generally cannot be physically restocked or resold.

However, your purchase is still protected by our 60-Day Money-Back Guarantee. If you are dissatisfied with your StrandVeil purchase, contact us within 60 days of delivery and we will review your request.

Please do not mail used products back unless our support team specifically asks you to do so.

Exchanges

If you ordered the wrong shade or believe another shade would be a better match, please contact us before placing another order.

Where available, our support team will explain the options available for your order.

Refunds

Once your refund request has been reviewed and approved, the refund will be issued to your original payment method.

Please allow up to 10 business days after approval for the refund to appear on your account. Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please contact us at contact@strandveil.com.

European Union Customers

If we ship merchandise to customers in the European Union, customers may have additional statutory cancellation or withdrawal rights under applicable consumer-protection laws.

Where those rights apply, they are separate from and are not limited by our voluntary 60-Day Money-Back Guarantee.

Please contact us at contact@strandveil.com before attempting to return an order so that we can provide the appropriate instructions.